Refund policy
Last updated: August 2, 2026
We want you to feel good about what you ordered. This policy explains the Late Night Lips “30-night” return and satisfaction promise. In this policy, “30 nights” means 30 calendar days beginning on the date of confirmed delivery.
Start a return or claim
Contact hey@latenightlips.com within the applicable period below. Include your order number and a brief description of the issue. Do not send a product to our registered office or any other address unless we first authorize the return and provide return instructions.
30-night satisfaction promise
You have 30 days from confirmed delivery to contact us.
- First-order trial: One opened or tried gloss from your first Late Night Lips order may qualify for a refund under our satisfaction promise. For hygiene reasons, opened cosmetics will not be restocked or resold. We will tell you whether the item needs to be returned or safely discarded.
- Other change-of-mind returns: Products must be unused, unopened, in their original packaging, and in resalable condition.
We may limit or refuse claims that show evidence of fraud, abuse, repeated misuse of the satisfaction promise, or purchase for resale, subject always to rights that cannot legally be limited.
Damaged, incorrect, or missing items
Please contact us within 7 days of delivery where reasonably possible if an item arrives damaged, is incorrect, or is missing from the shipment. Prompt reporting helps us preserve packaging and carrier evidence, but the seven-day period does not remove remedies for latent defects or rights that cannot be waived under applicable consumer-protection law. Include photos of the product, packaging, and shipping label when reasonably needed to assess the claim. If we made an error or the product arrived defective, we will provide an appropriate replacement or refund and cover any authorized return shipping.
Items that cannot be returned
The following are not eligible for ordinary change-of-mind returns:
- opened or used cosmetics, except for the limited first-order trial described above or where required by law;
- gift cards;
- products clearly marked final sale; and
- items damaged after delivery through misuse, improper storage, or circumstances outside our control.
Final-sale language does not remove any non-waivable legal rights relating to defective, unsafe, misdescribed, or incorrectly supplied goods.
Return shipping and original shipping charges
For an approved change-of-mind return, the customer is responsible for return shipping and for using a reasonably trackable method. Late Night Lips is not responsible for a return lost before it reaches the authorized return destination.
Original shipping charges are non-refundable unless required by law or unless the entire order was defective, incorrect, or otherwise eligible for a shipping refund. If we made the error, we will cover authorized return shipping.
Exchanges
We do not offer direct exchanges. The fastest approach is to return the eligible item for a refund and place a new order.
Refund timing
We will notify you after reviewing an approved return or claim. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days after issuance to post the refund. If more than 15 business days have passed since we confirmed that a refund was issued, contact us.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order enters processing or ships.
Legal rights
This policy supplements and does not replace rights or remedies that cannot be excluded under applicable consumer-protection law.
Contact
Email hey@latenightlips.com with your order number to begin.