Shipping policy

Last updated: August 2, 2026

This Shipping Policy applies to orders placed with LATENIGHTLIPS through latenightlips.com.

Where we ship

We currently accept and ship online orders within Canada. If we open additional destinations, the checkout and this policy will be updated before we accept those orders.

Processing time

Orders are prepared in Edmonton, Alberta. Please allow 1–3 business days for processing before dispatch. Business days exclude weekends and statutory holidays. During launches, promotions, severe weather, or unusually high order volume, processing may take longer; we will provide notice when reasonably possible.

Estimated transit time

After dispatch, estimated delivery is generally 2–8 business days within Canada. Delivery dates are estimates, not guarantees. Remote locations, carrier disruptions, weather, holidays, and events outside our reasonable control can affect timing.

Shipping options and charges

Available tracked shipping options and charges are displayed at checkout before payment. Any free-shipping offer will be shown at checkout with its applicable conditions. We do not promise a permanent free-shipping threshold unless one is expressly displayed.

Tracking

When tracking is available, we will send it to the email address or telephone number associated with the order after dispatch. Tracking can take time to update after a label is created.

Address accuracy and changes

Customers are responsible for providing a complete, accurate delivery address. Contact hey@latenightlips.com immediately if an address needs correction. We cannot guarantee a change after processing begins and cannot reroute every dispatched parcel.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may require payment of additional shipping before resending it. Any refund for the returned merchandise may exclude shipping costs, subject to applicable law.

Delays, loss, damage, and marked-delivered parcels

If tracking is delayed, shows delivery but the parcel cannot be located, or the parcel arrives damaged, first check the delivery area and with household members where appropriate, then contact the carrier and hey@latenightlips.com. We will help investigate and provide the remedy required by applicable law and our Refund Policy. We may request photos or other reasonable information.

Split shipments

An order may arrive in more than one package. If so, you may receive separate tracking information. You will not be charged extra shipping solely because we split an order after purchase.

Preorders and backorders

We do not accept a preorder or backorder unless the product page and checkout clearly identify it as such and provide an expected shipping window. Any product that says "Coming Soon" without an enabled checkout is not available for order.

Local pickup

Local pickup is not offered unless it appears as an available checkout option.

Contact

For shipping questions, email hey@latenightlips.com and include your order number.